Troubleshooting

Printer Does Not Move

• Power Does Not Come On
• Power Shuts Off By Itself
• Printer Suddenly Cannot Be Used
• Printing Does Not Start
• Paper Jams
• Cannot Print from Smartphone/Tablet
• Cannot Print Using AirPrint

Cannot Set Correctly

• Cannot Find Printer on Check Printer Settings Screen (Windows)
• Message Appears on Computer During Setup
• Cannot Find Printer while Using Wireless LAN
• Cannot Find Printer while Using Wired LAN
• USB Connection Problems
• Cannot Communicate with Printer via USB
• Network Key Unknown
• Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
• Administrator Password Set for Printer Unknown
• Checking Network Information
• Restoring to Factory Defaults
• Cannot Install Printer Driver
• Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
• Updating Printer Driver in Network Environment (Windows)

Print Results Are Unsatisfactory

• Printing Does Not Start
• Printing Is Slow
• Printing Stops
• Print Results Are Unsatisfactory
• No Ink Comes Out
• Paper Jams
• Paper Does Not Feed Properly/"No Paper" Error
• Cannot Add Media Information / Cannot Print on Added Media
• Cannot Print in Specified Size

Error or Message Appears

• An Error Occurs
• LCD Is Off
• LCD Shows Wrong Language
• Message Appears
• List of Support Code for Error
• Error Message Appears on PictBridge (Wireless LAN) Compliant Device